Meli3gp – Privacy Policy & User Data Protection

When you register and use the meli3gp platform, we collect several categories of information to ensure our services run smoothly and securely:

• Account Information: Your full name, date of birth, email address, phone number, and registered username.
• Identity Information: A copy of your Malaysian identity card or passport for age verification and identity confirmation purposes.
• Payment Information: Payment method details in Malaysian Ringgit (RM / MYR), including local bank account numbers, bank names, and transaction records. We do not store full card numbers; this sensitive information is processed through encrypted payment processors.
• Device & Browser Information: Device type, operating system, browser type and version, screen resolution, IP address, and approximate location data (state/city) to ensure mobile platform compatibility.
• Usage Data: Login records, session times, games played, betting history, and usage patterns for security and service improvement purposes.
• Cookies: Cookie files stored on your device to support auto-login, language preferences, and internal analytics.

We only collect information that is strictly necessary to provide our services and comply with applicable legal requirements in Malaysia.

Meli3gp uses the information collected solely for legitimate and transparent purposes. The primary uses of your data include:

• Processing account registration, identity verification, and user profile management.
• Processing deposit and withdrawal transactions in MYR securely and accurately.
• Providing responsive customer support and resolving enquiries or complaints.
• Sending important notifications related to your account, security, or policy updates.
• Detecting and preventing fraud, hacking, and suspicious activity to keep all users protected.
• Complying with Malaysian legal requirements, including the Personal Data Protection Act 2010 (PDPA).
• Improving platform design, user experience, and overall service quality based on anonymised usage data.

We will not use your information for third-party marketing purposes without your explicit consent.

Meli3gp does not sell, rent, or trade users' personal information to any third party for marketing purposes. However, we may share information in the following limited circumstances:

• Payment Processors: MYR transaction information is shared with authorised and certified payment service providers to enable secure processing of deposits and withdrawals.
• Legal Requirements: We may disclose information where required by court order, law enforcement agencies, or legitimate Malaysian regulatory bodies.
• Fraud Prevention: In cases involving fraud investigations or illegal activity, relevant information may be shared with the appropriate authorities.

All third parties working with meli3gp are required to uphold equivalent data protection standards and may only use the information provided for the specified purposes.

As a meli3gp user, you have the following rights regarding your personal data, in accordance with Malaysia's Personal Data Protection Act 2010:

• Right of Access: You may request a copy of the personal information we hold about you at any time.
• Right to Rectification: If the information we hold is inaccurate or out of date, you have the right to request a correction through your account settings or by contacting our support team.
• Right to Erasure: You may request deletion of your personal data by closing your account. Such requests will be processed subject to applicable legal retention requirements.
• Right to Withdraw Consent: You may withdraw consent for non-essential data use at any time, though this may affect certain platform features.

Policy Updates: meli3gp reserves the right to update this Privacy Policy from time to time. Any material changes will be communicated via platform notification or registered email before taking effect.

For any privacy-related enquiries, data access requests, or complaints, please reach our team by email: [email protected]. You may also visit the FAQ for further guidance.